Shipping policy

At SERA, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping policy below for details on processing times, delivery options, and related information.

📦 Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (if applicable).
During peak seasons, promotions, or sales, processing times may be slightly extended.

🚚 Shipping Locations

We currently ship within the United Kingdom.
International shipping availability may vary and will be displayed at checkout if applicable.

If you’re outside the UK and interested in placing an order, feel free to contact us at egysera@gmail.com.

⏱ Estimated Delivery Times

Delivery times begin after dispatch, not from the date of order placement.

Standard UK Shipping: 2–5 business days
Express Shipping (if available): 1–2 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery method.
Any promotions such as free shipping or free returns will be clearly stated on the product page or at checkout.

📍 Tracking Your Order

If your shipping method includes tracking, you will receive a tracking number via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to update.

❌ Delays, Lost or Missing Parcels

SERA is not responsible for delays caused by the courier once the parcel has been dispatched.
If your order appears to be lost or significantly delayed, please contact us at egysera@gmail.com, and we will assist you in resolving the issue with the courier.

🏠 Incorrect Address

Please ensure that your shipping address is correct at checkout.
SERA is not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.

📬 Undelivered or Returned Packages

If a package is returned to us as undeliverable, we will contact you to arrange redelivery.
Shipping costs for resending the order may be charged to the customer.